Shipping policy

 

CEIO's Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within 3 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow sufficient for the tracking information to update.

2. Shipping Address Changes

If you would like to change your order's shipping address, please email us and include your new shipping address. Once the order is shipped, we can no longer alter the shipping address.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

We provide a few shipping options depending on each product

The following table represents the shipping methods and delivery times per region:

Country or Region	Standard	Express (Business days)
USA	7-9 Business days	3-5 Business days
Canada	8-10 Business days	5-7 Business days
Europe	12-14 Business days	7-9 Business days
Australia	12-14 Business days	6-8 Business days

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will at our discretion consider send you a new one or a full refund.

If your package has arrived damaged, contact us and we will at our discretion consider providing a replacement or refund as soon as possible.

6. Returns and Refunds

6.1 Return Due To Change of Mind

CEIO will happily accept returns due to a change of mind as long as the request is received by us within 7 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

6.2 Warranty Returns

CEIO provides a 30-day warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 30 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.

Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info@ceio.com.